For two consecutive years in 2020 and 2021, UNIST has been honored to receive a rating of ‘Excellent‘ in the Public-Service Customer Satisfaction Survey, organized by the Ministry of Economy and Finance (MOEF).
The Public-Service Customer Satisfaction Survey is an essential method of measuring the quality of customer satisfaction for public institutions. The 2021 assessment was carried out through a telephone survey and evaluated a total of 241 public institutions for the period from November 29, 2021, to February 28, 2022.
This year, only those organizations that either maintained or enhanced customer satisfaction levels were given an excellent rating. A total of 41 public institutions, including UNIST, were given this honor.
Among those, only 9 organizations were selected as excellent institutions for the third consecutive year. Besides, 7 organizations, including UNIST, were selected as excellent institutions for the second consecutive year. This makes UNIST, the only organization among S. Korea’s four S&T research institutes, to be selected as an excellent institution for a second time in a row.
In addition, UNIST has also been recognized as the only organization among S. Korea’s four S&T research institutes that contributed to the improvement of information disclosure by the Ministry of Economy and Finance.