A novel approach to resolving conflicts in contemporary society has been introduced. This innovative method, proposed by Professor Doyoung Jung of the Graduate School of Health Science and Technology at UNIST, aims to reduce conflicts both at work and at home while enhancing interpersonal relationships.
In his new book,『The Art of Listening and Speaking』, Professor Jung shares valuable insights informed by the extensive clinical experiences of three psychiatrists, creating a resource designed to offer practical guidance for navigating the complexities of modern life.
“The key to effective dialogue lies in acknowledging the other’s feelings,” Professor Jung emphasizes. He argues that trust can only flourish when individuals genuinely grasp each other’s emotional states. In particular, he highlights the importance of language and social skills training for young people struggling to articulate their emotions.
One of the strategies presented in the book is the ‘20-Minute Listening Practice,’ a technique aimed at enhancing communication skills through dedicated and focused listening.
In romantic relationships, the ability to convey empathy through dialogue is vital. Thoughtful engagement and understanding are especially crucial when communicating with individuals who have experienced trauma. Professor Jung introduces a tailored communication technique intended to bridge psychological distances in these sensitive interactions.
The book asserts that language and social competencies can be developed through training. Professor Jung notes that the skills necessary for effective interpersonal communication must be learned deliberately, emphasizing the need for training in expressing thoughts and emotions.
『The Art of Listening and Speaking』transcends a mere guide to conversation; it covers a range of communication scenarios, including how to differentiate between effective and ineffective questions, how to tailor communication to emotional contexts, and how to foster emotional exchanges.
“True communication begins with a deep understanding and empathy towards the other person’s feelings,” Professor Jung states. “Mastering this skill is essential to minimizing conflicts at work and at home, ultimately leading to a more fulfilling life.” He adds, “I hope this book, inspired by my experiences at UNIST, serves as a valuable first step toward improved communication for readers.”
