For the third consecutive year, UNIST has been honored to receive a rating of ‘Excellent‘ in the Public-Service Customer Satisfaction Survey, organized by the Ministry of Economy and Finance (MOEF).
The Public-Service Customer Satisfaction Survey is an essential method of measuring the quality of customer satisfaction for public institutions. The 2022 assessment was carried out through a telephone survey and evaluated a total of 245 public institutions for the period from November 2022 to February 2023.
This year, only those organizations that either maintained or enhanced customer satisfaction levels were given an excellent rating. A total of 51 public institutions, including UNIST, were given this honor. Among those, only 7 organizations were selected as excellent institutions for the third consecutive year, including UNIST. This makes UNIST, the only organization among S. Korea’s four S&T research institutes, to be selected as an excellent institution for the third time in a row. In this assessment, 113 organizations were rated as average, while 81 were given a poor rating.
This year, UNIST earned the score of 85.45, up 0.7 points from last year. This is the result of obtaining improved scores in areas, such as the Operation of Degree Programs and the Performance of Research Projects entrusted by the Government or private organizations. UNIST also earned the score of 81.6 in the area of ‘Operation of Degree Programs,‘ which was above the revised 2019 level of 74.8 points.
Meanwhile, a total of 252 public institutions, including 25 public enterprises, 92 quasi-government institutions, and 135 other public institutions, were subject to this year’s assessment. Yet, only 245 institutions, excluding 7 institutions, were evaluated.